What is Arrow Safety Device?

Arrow Safety Device Company has been providing innovative safety products, ideas and solutions for automotive and highway safety products since 1930. Our long, productive history in the transportation, highway and automotive industry, coupled with our expertise and knowledge of safety lighting, security and safety products, and ballistics solutions has made us the leader in quality lighting and safety products in Delaware.

Our philosophy is built firmly upon the desire to offer innovative safety products and supplies while maintaining our commitment to quality customer service and meeting all vehicle safety lighting requirements. Our transportation safety products and security equipment meets all D.O.T./S.A.E. quality standards. We are passionate about our work and our products, striving to consistently exceed our customers’ expectations.

How long have you been in business?

Arrow Safety Device Company has been a lead manufacturer and distributor of vehicle lighting for the transportation industry for over 80 years. Founded in 1930, Arrow has successfully maintained a long, productive history in the transportation and highway safety industry. Arrow Safety has been a pioneer in automotive lighting, developing the first practical turn signal system, as well as, helping to engineer today’s government regulated traffic safety requirements.

In the 1940s and 1950s, Arrow Safety Device Company expanded its product line, becoming one of the largest vehicle safety product manufactures not only in the Mid-Atlantic region, but in the entire United States. It was in the late 1960s, with the creation of the Department of Transportation, that Arrow began playing a crucial role in the establishment of the SAE requirements that would be adopted by the Federal DOT to become legal requirements. Already meeting DOT standards, Arrow Safety Device lights became a popular option for the general public.

By the 1970s, Arrow Safety Device Company had effectively raised the bar in automotive safety industry standards. It was during this time that Arrow released their unique and popular Sno-Laser, an all-aluminum housing snowplow whose innovative and superior design earned a U.S. Patent. Throughout the 1980s and 1990s, Arrow expanded their product line by continuing to invent, produce and manufacture new technologies in the traffic and automotive lighting field. By the beginning of the 21st Century, Arrow achieved bragging rights as the only manufacturer direct website that would allow customers to order and purchase products online.

In 2008, a group of independent entrepreneurs purchased Arrow Safety Device Company, combining the Mount Holly, NJ and Georgetown, DE locations to form their new, state-of-the-art facility in Selbyville, Delaware. The move allowed for significant growth, including an increase in product development. In 2013, Arrow merged with South Penn Delta, increasing their product offerings to include highway safety and traffic control products. The merger allowed the company to offer customers shipment and delivery of traffic and highway safety products such as reflective delineators, sign posts, reflective wear, arrow boards, marking paint and traffic cones. More recently, Arrow Safety Device Company has expanded their products lines to provide items to Public Safety Agencies including Law Enforcement, Fire Departments, EMS, among many others.

What is your refund policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

PLEASE NOTE: There is a 15% restock fee for all returns.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kfarrell@arrowsafetydevice.com.
Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@arrowsafetydevice.com.
Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.